Internet Recommendations and Word of Mouth Advertising
Many customers post nice messages about us on Facebook, in fact there are dozens of Facebook threads in which customers say nice things about the service and customer support that they receive from Gwyn. This is an example :-
Not so long ago, there were a lot of complaints about a particular ISP who sells a bit cheaper than the 'norm' but (according to their customer's comments at the time) they were being slow and not very responsive in dealing with their customers who were experiencing problems.
Facebook users who saw the customer complaints can be forgiven for thinking that this is the 'norm' in our business/industry but I want to reassure them that it isn't.
I should point out that even we cannot provide a strong internet signal in 'all' areas. Tall trees, new apartment buildings, the lie of the land, distance to the base station etc etc. are problems that all ISP's face, but one thing that we will not do and haven't done in the 20 years that we have been in this business, is to bury our head in the sand, if and when a customer has a problem. Our lines of communication are open 14 hours a day, 7 days a week and our customers can WhatsApp message, or speak to Gwyn anytime 0533 869 4371
The downside of selling cheaper internet connections to attract new customers is that suddenly loading a network with lots of new users creates a lot of extra data traffic on the network. This causes bottlenecks and delays which reduces bandwidth throughput (a reduction in speed per user). The network has to cope with too much data, especially at busy times which means that everyone's internet connection slows down and when it does and the complaints come in, the customer service department cannot cope. The result is that customers experience delays and 'some' may publicly complain on Facebook, for example.
So, if customer service is important to you, speak to us, it's easy and we're responsive.
It's nice when our customers publicly thank us for good customer service, but we don't 'expect' them to thank us as a matter of course. We are responsive, quick and efficient because we enjoy being professional, take pride in the job that we do and are fiercely protective of the reputation that we have built over many years of service.
Contact Details
Telephone: 0533 869 4371 available 7 days a week (8am to 10pm)
Priority is given to messages that we receive from the following Instant Messaging App's :-
Click to send us an instant Whatsapp message
Click to send us an instant Telegram message
...or use this form to send us a message
Mairead Sweeney Malone (Bahçeli)
Gwyn is a 'Superstar' always responds within minutes, very helpful and polite, a service that money can't buy.
Roger Cox. (Esentepe)
Always excellent service and a great product. I'm always recommending you on to others. Thank-you both.
Sue Grandini (Bellapais)
Best service, with a smile, we have ever experienced. Cannot recommend you highly enough. We have always believed you get what you pay for. So often we hear people complaining about their provider who they initially thought was marvellous and soooo much cheaper but then realise the aftersales service is what counts. Thank you for your hard work and customer service.
Kevin Jackson (Karsiyaka)
Your service is exceptional.
Anne Thomson (Esentepe)
The service I have received over many many years from you is second to none. Highly recommend you. You are right you get what you pay for.
Michael Toner (Karsiyaka)
Your service and customer support is quite simply five star. The old adage ‘you pays your money and takes your choice’ springs to mind ! Thank you to you both for providing such a first class service…
Fiona Cullum (Esentepe)
We have no qualms about your service and response time. If there's been an issue, it's been sorted out, as soon as. Gwyn always informs us if there's an issue with the base station
Gill Moon (Bahceli)
...don't know how many years we have been with you, Ivor says over 10 and we plan to keep it like that. xx
Kevin O'Connor (Bogaz)
What can I say: "simply the best !"
Lyn Holman (Ozankoy)
You both offer a service package to your users that is second to none here in North Cyprus.
Barbara Baumann (Catalkoy)
We absolutely cannot fault any aspect of the service we have received from you and Gwyn. We’re pretty useless at tech and you’ve always been there at the end of the phone to patiently talk us through/sort our problem. Thank you both so much.
Tina Pocock (Lapta)
Top service from both of you , takes all the stress out of our holiday visits.
Rose Langman (Esentepe)
Paul & Gwyn are always there - brilliant service - quick responses - endless patience - which is much appreciated
Roland Ash (Ozankoy)
Best ISP provider on the island. Hats off to both of them. Paul and Gwyn brilliant.
Sheila Hawkins (Ozankoy)
Gwyn and Paul are the best. Which is why we have been loyal customers for 21 years. Always contactable. Always reliable. Always a great service. Thanks to you both and Extend.
Mark Moles (Esentepe)
Highly recommend Paul and Gwyn Alldred
Roger Taylor (Ozankoy)
You are the best thank you both.
Linda Lamb (Esentepe)
We are extremely happy with your service.
Lorraine Childs (Esentepe)
In the year or so I've used your service as a swallow I've never had any problems.
Karen Walker (Esentepe)
I have been with you since 2006, excellent service I recommend you to everyone who is looking for a supplier.
John Scott (Kayalar)
Best supplier in the North. Professional, knowledgeable and approachable. What other provider sends text updates of new films and series. Gwyn and Paul provide what others lack.
Letitia Estelle Atherton (Esentepe)
Fabulous service you both provide we've been happy happy happy for the lasts 4 years wouldn't dream of using anyone else.
Hayran Beyler (Edremit)
Your service is second to none. I was with another well known provider for many years with untold problems and no customer service. Finally I found you guys and my internet at home and our office has been great the last couple of years. I totally agree that you get what you pay for but would like to add that you are also not the most expensive but you are still the best.
Anna Lavelle (Esentepe)
Great service and customer support is wonderful.
Rosie Anstey (Karakum)
I will vouch for Paul & Gwyn's excellent customer service.
Val Stuart-traynor (Girne)
Fantastic service. Thank you both.
Sally C. (Karaoglanoglu)
I was recommended to this internet service by my neighbour who is a long term customer and can't speak highly enough about the level of customer service that she receives from Gwyn.
Two of us have moved to our Villa in Karaoglanoglu from where we work remotely in the UK. To begin with, we needed good advice and for me Paul and Gwyn were a good place to start. I contacted them by Whatsapp and received an immediate reply. Paul ran through the various options that are available and explained the differences.
We needed two internet connections to enable us both to work remotely, simultaneously, so having listened to his advice and recommendations, I asked Paul to price up several different configurations. He did this in great detail which left me feeling confident enough to make a decision. We ordered two 25/5 internet connections and they have worked magnificently for us.
I should also say that all this was done from our base in the UK and that the two internet connections and wireless routers were installed before we arrived and worked perfectly, immediately. Our neighbour helped us out with this by giving Paul and the engineers access to our house (thank you Pat).
I did read through the list of customer recommendations on their web site which helped me to decide and I would like to add to those recommendations, so that others can make the right decision too, with confidence.